Refund and Returns Policy

DVN Collagen Official Store Refund and Return Policy (Indonesia)

Effective Date: 15th March 2024

This Refund and Return Policy (“Policy”) outlines the conditions under which DVN Collagen Official Store (“we,” “us,” or “our”) will accept returns and offer refunds for products purchased on our website (dvncollagen.com) (the “Site”).

Returns and Refunds:

We accept returns and offer full refunds for unused and unopened products within 3 days of receipt, subject to the following conditions:

• The product must be returned in its original packaging, with all tags and labels attached.
• The product must not be damaged, used, or altered in any way.
• You are responsible for the cost of return shipping.

Exceptions:

We will not accept returns or offer refunds for the following items:

• Products that have been opened or used
• Products that are damaged or not in their original packaging
• Products that are not returned within the specified timeframe

Refunds:

Once we receive your returned product and verify that it meets the conditions above, we will issue a full refund to your original payment method within 7-14 business days.

Warranty Claims:

If you receive a product that is damaged or defective, please contact us immediately to initiate a warranty claim. We will replace the product at our discretion.

Changes to this Policy:

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us:

If you have any questions about this Policy, please contact us at afyaa.international@gmail.com.